You can upload files or images when creating a new incident or add them to an existing incident that is not in Closed status.
Option 1: While Creating a New Incident
Step 1:
From the left navigation menu, click on Incident.
Step 2:
From the top-right corner, click on + Add Incident.
Step 3:
Scroll down to the Incident Information section.
Step 4:
To upload a file or image from your system, click on Select File or use the Dropbox option.
Step 5:
Complete the required incident details and click on Submit.
Option 2: For an Existing Incident
Step 1:
From the left navigation menu, click on Incident.
Step 2:
Click on the View icon for the respective incident.
Step 3:
Scroll down to the Incident Information section.
Step 4:
To upload a file or image from your system, click on Select File or use the Dropbox option.